Returns & Exchanges

At Shiels, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for a refund or exchange on all items in original condition. Whether you shopped online or in-store, our goal is to ensure your jewelry shopping experience is seamless and stress-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place your jewelry in its original packaging, ensuring all certificates and warranty cards are included to qualify for a full refund.

• 3.
  Ship the Package

  Attach the provided prepaid shipping label to your parcel and drop it off at any authorized postal location or courier collection point.

• 4.
  Receive Your Refund

  Once our quality assurance team inspects the returned items, we will process your refund or exchange within 5-7 business days.